Consumer guide to the scheme

TSA Trader Members Lists| (new window)

Customer Feedback Online Form| (new window)

Consumers can check with Trading Standards to see which businesses are members of the scheme before purchasing goods or services.

The scheme is voluntary. By joining the scheme businesses are demonstrating a commitment to customer care and fair-trading.

Trading Standards will continue to work closely with scheme members, and will carry out monitoring exercises to help make sure high standards are maintained.

The requirements include:

• The business complies with the law.
• Contract terms are fair, in plain English and clearly legible.
• Pricing is clear, and information about payment methods is provided.
• No repair or servicing work is carried out without the customer's permission.
• Parts replaced during repair or servicing are made available for inspection.
• Itemised invoices are provided.
• The business operates an effective customer complaints procedure.

Approval of a business does not mean that the Trading Standards Service:

• Can guarantee its financial stability.
• Has individually checked the quality of any goods or services provided.
• Gives any guarantee or warranty as to the value for money of goods or services compared with a competitor, or that they will be satisfactory.

How can I find out more?

If you live closer to Milton Keynes and would like to find approved traders in that area, please go to:

Milton Keynes Buy with Confidence Scheme| (new window)

For more information on Bedfordshire Trading Standards Approved or to request a hard-copy list, please contact Trading Standards on any of the following:

Tel: (01234) 228897
Fax: (01234) 228255
Email: business@bedscc.gov.uk|

Bedfordshire County Council
Trading Standards Service
County Hall
Cauldwell Street
Bedford
Bedfordshire
MK42 9AP